Legal

Refund policy

This policy applies to paid Sensor Cloudhub programmes (including Signal Desk, Expansion Atelier / Signal to Expansion, Observatory Fellowship, and scheduled labs). The website itself does not take payment; refunds concern invoices you paid after written confirmation from the desk.

Eligibility

You are eligible to request a refund if: the atelier cancels a cycle; your written confirmation is withdrawn by us before the start date; or you withdraw in writing before the published start date of the cycle you joined. Diagnostic calls are complimentary and are not refundable because no fee is charged.

Timeframe to request

Send the request to info@sensor-cloudhub.digital no later than fourteen (14) days after the event that triggers it (cancellation notice, our withdrawal of a seat, or your decision to leave before start). Requests after a cycle has begun follow the partial-refund rules below, not the full-refund rule.

Full refund

A full refund of tuition actually received is issued when we cancel a cycle or when you withdraw in writing before 23:59 ICT on the calendar day before the first live session. Bank transfer fees charged by your bank are not added on top unless Thai consumer law requires otherwise.

Partial refund

If you withdraw after the first live session and before the midpoint of the cycle, we refund 40% of tuition actually received, less any documented on-site travel already committed for a Fellowship walkthrough. After the midpoint, tuition is not refunded. Missed studios are not a refund trigger; they may be replaced once per cycle with a written submission as described in the syllabus.

Non-refundable items

The following are not refundable: third-party venue costs you asked us to book; travel you arranged yourself; alumni-list extensions purchased after a cycle; and any separate operating work agreed outside teaching (implementation labour is never part of tuition).

Process

1. Email info@sensor-cloudhub.digital with the subject “Refund request,” your full name, the programme name, and the confirmation date. 2. We acknowledge within two working days. 3. We confirm eligibility against the invoice and start date. 4. If approved, we issue the refund by the same method you paid, unless that rail is closed, in which case we use a Thai baht bank transfer to an account in your name.

Processing time

Approved refunds are initiated within fifteen (15) working days of our written confirmation. Your bank or card issuer may take additional days to show the credit. We will send the transfer reference when it exists.

Refund method

Default is reversal along the original rail (bank transfer or card). We do not refund in cash at the Thonburi office and we do not refund onto a third party’s account. Currency is Thai baht unless the original invoice was explicitly issued in another currency.

Cancellation by Sensor Cloudhub

If faculty illness or under-enrolment forces us to cancel, you may choose a full refund or a transfer to the next equivalent cycle at no extra tuition. Transfer does not reset alumni-list duration already promised.

Exceptions

Nothing in this policy limits mandatory rights under Thai consumer protection law. If a serious teaching failure occurs (for example, more than half of advertised live sessions do not run and are not rescheduled), we will offer a remedy that may exceed the partial-refund schedule, up to a full refund. Removal for harassment or confidentiality breach, as described in the Terms, is not eligible for refund.

Contact for refund requests

Email: info@sensor-cloudhub.digital. Phone: 662 4682765. Address: Street: 11/90 Soi Lertpathana-Nua Daokanong-Jomthong Road Bangkhor; City: Bangkok; State/province/area: Bangkok; Zip code: 10150; Country: Thailand. Desk hours: Monday–Friday, 09:30–17:30 ICT.